Customer Service 101: Communication Styles And Tools For Helping Customers

with
Jeannie Davis
Live Session
From $79.00
  • January 13, 2022, 3:00 pm   EST
Training Includes:
  • 1.0 HRCI, 1.0 SHRM
  • Certificate of Attendance
  • All resources and training materials
  • An on-demand recording will be available after the live presentation.

Nationally recognized communication authority Jeannie Davis will guide you in communicating in the way your customers want to hear your message. They will be more receptive, making your conversations positive and successful.

Key Learnings

  • What are the differences between visual, auditory, and kinesthetic preferences?
  • What word clues can help you identify preferred communication styles?
  • How can you understand the listening language of another person?
  • How should you match what you say to how others prefer to listen?
When:
Thursday, January 13, 2022; 3:00 PM Eastern
Scheduled for 60 minutes including question and answer period.

Training Overview

Do you communicate in the way your customers hear? Learn how to adapt to the right listening language.

Building a rapport and communicating effectively with your customers is more than just being friendly, courteous, and kind. It involves matching your communication output (what you say) to how the other person generally inputs (hears) information.

You need to determine and adapt to your customers’ preferred communication styles.

  • What are the differences between visual, auditory, and kinesthetic preferences?
  • What word clues can help you identify preferred communication styles?
  • How can you understand the listening language of another person?
  • How should you match what you say to how others prefer to listen?

Who Should Attend?

  • Business owners
  • Clinical staff
  • Operations managers
  • Contract managers
  • Contract administrators
  • Supplier relationship managers
  • Procurement managers
  • Employee relations staff
  • Division supervisors
  • Supervisors
  • Executive directors
  • Senior management
  • Managers
  • Development staff
  • Program directors
  • Community engagement professionals
  • Customer service representatives
  • Call center employees
  • Anyone interested in customer service

Expert Presenter

Jeannie Davis 

  • President of Now Hear This, a communications training company located in Aurora, Colorado
  • Influential speaker and trainer
  • Award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service
  • Contributing author in Real World Customer Service Strategies That Work
  • Active 26-year member of the National Speakers Association (NSA)
  • Chairperson for the Aurora Commission for Older Adults (OCFOA)
  • Secretary of the Board of Directors for Open Door Youth Gang Alternatives

Credits

  • This program has been approved for 1.0 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
  • This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP.

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