Customer Service 101: How To Demonstrate A Positive Attitude

with
Jeannie Davis
Live Session
From $79.00
  • June 14, 2021, 1:30 pm   EST
Training Includes:
  • 1.0 HRCI, 1.0 SHRM
  • Certificate of Attendance
  • All resources and training materials
  • An on-demand recording will be available after the live presentation.

Nationally recognized communication authority Jeannie Davis will explain the importance of attitude in customer interactions. You will learn how to provide positive service even in difficult times.

Key Takeaways

  • How can you accept responsibility for every interaction?
  • How do your interactions reinforce your organization’s mission and values?
  • How can you convert negative thoughts into positive thoughts?
  • What positive words and phrases can you use?
When:
Monday, June 14, 2021; 1:30 PM Eastern
Scheduled for 60 minutes including question and answer period.

Training Overview

Do you have a can-do attitude? Refine your approach to delight customers.

Your attitude impacts the level of customer service you provide. You must treat customers with respect and make their experiences dealing with you and your organization pleasant.

If your day is riddled with irate callers, tight deadlines, too many meetings, conflicts, or delays, it’s likely you’ll have a negative attitude. Despite your bad feelings, you can still own every customer interaction with a can-do approach.

  • How can you accept responsibility for every interaction?
  • How do your interactions reinforce your organization’s mission and values?
  • How can you convert negative thoughts into positive thoughts?
  • What positive words and phrases can you use?

Who Should Attend?

  • Business owners
  • Clinical staff
  • Operations managers
  • Contract managers
  • Contract administrators
  • Supplier relationship managers
  • Procurement managers
  • Employee relations staff
  • Division supervisors
  • Supervisors
  • Executive directors
  • Senior management
  • Managers
  • Development staff
  • Program directors
  • Community engagement professionals
  • Customer service representatives
  • Call center employees
  • Anyone interested in customer service

Expert Presenter

Jeannie Davis 

  • President of Now Hear This, a communications training company located in Aurora, Colorado
  • Influential speaker and trainer
  • Award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service
  • Contributing author in Real World Customer Service Strategies That Work
  • Active 26-year member of the National Speakers Association (NSA)
  • Chairperson for the Aurora Commission for Older Adults (OCFOA)
  • Secretary of the Board of Directors for Open Door Youth Gang Alternatives

Credits

  • This program has been approved for 1.0 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
  • This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP.

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