A nationally recognized authority on communication skills and telephone communication for great customer service, Jeannie Davis is the award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service. She is a contributing author in Real World Customer Service Strategies That Work. She is President of Now Hear This, a communications training company. An influential speaker and trainer, Jeannie's respected affiliation with Fortune 500 companies and national associations is testament that her webinars, workshops, seminars, and keynote presentations are beneficial to organizations throughout the country.
President of Now Hear This, a communications training company located in Aurora, Colorado
Influential speaker and trainer
Award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service
Contributing author in Real World Customer Service Strategies That Work
Active 26-year member of the National Speakers Association (NSA)
Chairperson for the Aurora Commission for Older Adults (OCFOA)
Secretary of the Board of Directors for Open Door Youth Gang Alternatives
Nationally recognized communication authority Jeannie Davis will guide you in communicating in the way your customers want to hear your message. They will be more receptive, making your conversations positive and successful.
What are the differences between visual, auditory, and kinesthetic preferences?
What word clues can help you identify preferred communication styles?
How can you understand the listening language of another person?
How should you match what you say to how others prefer to listen?
Nationally recognized communication authority Jeannie Davis will share techniques to help you better hear customers’ messages and to help them pay attention to what you are saying. You will learn how to avoid miscommunications and ensure customers feel heard.
What 14 powerful techniques can help you listen actively?
How can you listen for ideas and not just words?
How can reflective phrases help?
What will overtones reveal?
What barriers to active listening should you avoid?
Nationally recognized communication authority Jeannie Davis will help you enhance your email etiquette skills and boost your productivity during text-based interactions with your customers. She’ll share 13 tips to help you manage email more successfully and 10 insights to stimulate positive chat messaging experiences.
What You'll Learn
How should you format professional emails?
What is the proper use of a variety of important email fields?
How can you find increase the value of email communication?
What ten practices will enhance your text-based conversations?
How can you improve live chat productivity, speed, and professionalism?
How do active listening skills impact your chat messaging experience?