A nationally recognized authority on communication skills and telephone communication for great customer service, Jeannie Davis is the award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service. She is a contributing author in Real World Customer Service Strategies That Work. She is President of Now Hear This, a communications training company. An influential speaker and trainer, Jeannie's respected affiliation with Fortune 500 companies and national associations is testament that her webinars, workshops, seminars, and keynote presentations are beneficial to organizations throughout the country.
Benefits of Certification
Nationally recognized communication authority Jeannie Davis will explain the importance of attitude in customer interactions. You will learn how to provide positive service even in difficult times.
Key Takeaways
Nationally recognized communication authority Jeannie Davis will share the secrets of pleasing customers during phone calls, even when they have complaints.
Key Takeaways
Nationally recognized communication authority Jeannie Davis will explain how you can discover and embrace your individual personal relationship values and portray them to your customers.
Nationally recognized communication authority Jeannie Davis will guide you in communicating in the way your customers want to hear your message. They will be more receptive, making your conversations positive and successful.
Key Learnings
Nationally recognized communication authority Jeannie Davis will share techniques to help you better hear customers’ messages and to help them pay attention to what you are saying. You will learn how to avoid miscommunications and ensure customers feel heard.
Key Learnings
Nationally recognized communication authority Jeannie Davis will help you enhance your email etiquette skills and boost your productivity during text-based interactions with your customers. She’ll share 13 tips to help you manage email more successfully and 10 insights to stimulate positive chat messaging experiences.
What You'll Learn
