One of the most critical responsibilities of every HR professional is developing employees. Through these sessions, you can discover how to build and manage a productive team and strengthen your leadership skills.
5 Sessions scheduled for 90 minutes including question and answer period.Wednesdays, January 5, 12, 19, 26 and February 2, 2022; 3:00 PM Eastern
Exclusive certification opportunity from CareerLearning.
Dr. Stephen Schmidt trained the world’s first Six Sigma Black Belts and Master Black Belts at numerous Fortune 500 companies. He created Disruptive Lean Six Sigma to make Six Sigma more attainable by reducing complex statistics, acronyms, Japanese terms, and esoteric examples. You'll learn how to use this methodology to accomplish more in your organization.
What's Included:
Understand the history of Lean Six Sigma
Grow your emotional intelligence and have a heart that is team-oriented
Learn a radically new way to understand and execute successful projects
Improve your human capital and pursue excellence for your organization
Understand the basic Disruptive Lean Six Sigma concepts and graphical tools
Learn where and how you can use DLSS in your organization
Estimate the cost of not changing, the amount of change necessary, the cost of changing, and the potential return on investment from changing
Discover why and when radical improvements must be directed at technology breakthroughs, business model disruptions, or a cultural movement
Develop the ability to participate on any team engaged in a DLSS project
Document the intellectual capital gained from any DLSS project
Participate in class group exercises and discussions
Scheduled for 90 minutes including question and answer period.Wednesday, September 15, 2021; 3:00 PM Eastern
Human resources expert Teri Morning will show you how to notice employee mental health challenges and intervene when problems are still small. You will learn how to regain the stability and productivity of your team as they suffer under the exhausting pandemic and concerning Delta variant.
Topics Covered:
How has COVID-19 upended how we handle almost everything?
What is the top mental stressor that will hit everyone at the same time?
Why is fatigue a dire safety problem?
How does stress manifest itself at work?
How do stressed employees cause problems for colleagues?
What 12 practical steps can you take to help employees lower stress?
5 Sessions scheduled for 75 minutes including question and answer period.Monday, January 3 - 7, 2022; 2:30 PM Eastern
Human resources experts Jenni Stone and Teri Morning will lead this comprehensive series. You will master everything you need to know about HR from a legal perspective in just 5 sessions. This training will help you perform your job better and earn respect as a leader.
Sessions Include:
Overview and Hiring
Preventing Sexual and Unlawful Harassment And Conducting Investigations
Scheduled for 60 minutes including question and answer period.Friday, January 14, 2022; 3:00 PM Eastern
Nationally recognized communication authority Jeannie Davis will share techniques to help you better hear customers’ messages and to help them pay attention to what you are saying. You will learn how to avoid miscommunications and ensure customers feel heard.
Key Learnings
What 14 powerful techniques can help you listen actively?
How can you listen for ideas and not just words?
How can reflective phrases help?
What will overtones reveal?
What barriers to active listening should you avoid?
Scheduled for 60 minutes including question and answer period.Thursday, January 13, 2022; 3:00 PM Eastern
Nationally recognized communication authority Jeannie Davis will guide you in communicating in the way your customers want to hear your message. They will be more receptive, making your conversations positive and successful.
Key Learnings
What are the differences between visual, auditory, and kinesthetic preferences?
What word clues can help you identify preferred communication styles?
How can you understand the listening language of another person?
How should you match what you say to how others prefer to listen?
Scheduled for 60 minutes including question and answer period.Wednesday, January 12, 2022; 3:00 PM Eastern
Nationally recognized communication authority Jeannie Davis will explain how you can discover and embrace your individual personal relationship values and portray them to your customers.
Scheduled for 60 minutes including question and answer period.Wednesday, December 8, 2021; 1:30 PM Eastern
Nationally recognized communication authority Jeannie Davis will help you enhance your email etiquette skills and boost your productivity during text-based interactions with your customers. She’ll share 13 tips to help you manage email more successfully and 10 insights to stimulate positive chat messaging experiences.
What You'll Learn
How should you format professional emails?
What is the proper use of a variety of important email fields?
How can you find increase the value of email communication?
What ten practices will enhance your text-based conversations?
How can you improve live chat productivity, speed, and professionalism?
How do active listening skills impact your chat messaging experience?
Scheduled for 60 minutes including question and answer period.Monday, December 6, 2021; 1:30 PM Eastern
A veteran of delivering lousy news, Suzanne Lucas will share her secrets for difficult conversations. You will learn how to make these negative interactions more comfortable for everyone involved.
Topics Covered
How can you prepare for the bad news to soften the blow?
Why should you focus on listening?
What role does empathy play? Why is it essential?
Why is it kinder to be direct?
How can you support people after delivering bad news?
What is the difference between things you can fix and things you cannot?
Human resources expert Wendy Sellers will reveal the most effective methods of alleviating employee burnout. You will learn how to help your team through this particularly challenging time in the middle of the interminable pandemic.
What You'll Learn
How can you assess burnout in your organization?
Are your team members exhausted, cynical, or ineffective?
How can you address the demands of remote and onsite workers?
Scheduled for 60 minutes including question and answer period.Wednesday, February 16, 2022; 2:00 PM Eastern
Writing and communications expert Caroline McDevitt will take you through the writing process and equip you with skills that can be applied to your own writing tasks.
What You'll Learn
How to connect with your reader and hold their attention
Scheduled for 60 minutes including question and answer period.Tuesday, September 7, 2021; 1:00 PM Eastern
Human resources leader Bob Verchota will guide you along the path to developing a remote work policy that will please employees, maintain productivity, and enable you to recruit and retain staff by meeting market demands. You will learn how to address risks, compensation, benefits, and the impact on your whole organization.
What You'll Learn
How does corporate culture link expectations with remote work?
How should you address vexing questions from employees?
What role should the employment market play in your remote work policy?
Is it appropriate to differentiate compensation for remote work? How?
How can leadership, HR, and employees collaborate on remote work rules?
What steps must you take to ensure the safety and security of remote staff?
