Employee Learning, Development, and Management

One of the most critical responsibilities of every HR professional is developing employees. Through these sessions, you can discover how to build and manage a productive team and strengthen your leadership skills.

Employee Learning, Development, and Management

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  1. Disruptive Lean Six Sigma Certification
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    • Live Session
    • Certification
    Disruptive Lean Six Sigma Certification
    5 Sessions scheduled for 90 minutes including question and answer period. Wednesdays, January 5, 12, 19, 26 and February 2, 2022; 3:00 PM Eastern

    Exclusive certification opportunity from CareerLearning.

    Dr. Stephen Schmidt trained the world’s first Six Sigma Black Belts and Master Black Belts at numerous Fortune 500 companies. He created Disruptive Lean Six Sigma to make Six Sigma more attainable by reducing complex statistics, acronyms, Japanese terms, and esoteric examples. You'll learn how to use this methodology to accomplish more in your organization.

    What's Included:

    • Understand the history of Lean Six Sigma
    • Grow your emotional intelligence and have a heart that is team-oriented
    • Learn a radically new way to understand and execute successful projects
    • Improve your human capital and pursue excellence for your organization
    • Understand the basic Disruptive Lean Six Sigma concepts and graphical tools
    • Learn where and how you can use DLSS in your organization
    • Estimate the cost of not changing, the amount of change necessary, the cost of changing, and the potential return on investment from changing
    • Discover why and when radical improvements must be directed at technology breakthroughs, business model disruptions, or a cultural movement
    • Develop the ability to participate on any team engaged in a DLSS project
    • Document the intellectual capital gained from any DLSS project
    • Participate in class group exercises and discussions
    • Live Session
    • Certification
    Disruptive Lean Six Sigma Certification
    Wednesdays, January 5, 12, 19, 26 and February 2, 2022; 3:00 PM Eastern
    Stephen R. Schmidt, Ph.D.
    From $1,195.00
  2. Workplace Fatigue, Mental Health, And Stress: An Employer’s Responsibilities
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    • Live Session
    Workplace Fatigue, Mental Health, And Stress: An Employer’s Responsibilities
    Scheduled for 90 minutes including question and answer period. Wednesday, September 15, 2021; 3:00 PM Eastern

    Human resources expert Teri Morning will show you how to notice employee mental health challenges and intervene when problems are still small. You will learn how to regain the stability and productivity of your team as they suffer under the exhausting pandemic and concerning Delta variant.

    Topics Covered:

    • How has COVID-19 upended how we handle almost everything?
    • What is the top mental stressor that will hit everyone at the same time?
    • Why is fatigue a dire safety problem?
    • How does stress manifest itself at work?
    • How do stressed employees cause problems for colleagues?
    • What 12 practical steps can you take to help employees lower stress?
    • How does the ADA address mental health
    • Live Session
    Workplace Fatigue, Mental Health, And Stress: An Employer’s Responsibilities
    Wednesday, September 15, 2021; 3:00 PM Eastern
    Teri Morning
    $149.00
  3. HR Manager Certification (Updated for COVID-19)
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    • Live Session
    • Certification
    HR Manager Certification (Updated for COVID-19)
    5 Sessions scheduled for 75 minutes including question and answer period. Monday, January 3 - 7, 2022; 2:30 PM Eastern

    Human resources experts Jenni Stone and Teri Morning will lead this comprehensive series. You will master everything you need to know about HR from a legal perspective in just 5 sessions. This training will help you perform your job better and earn respect as a leader.

    Sessions Include:

    • Overview and Hiring
    • Preventing Sexual and Unlawful Harassment And Conducting Investigations
    • The Family And Medical Leave Act (FMLA)
    • FLSA And Wage And Hour Issues
    • Performance Management And Terminations
    • Live Session
    • Certification
    HR Manager Certification (Updated for COVID-19)
    Monday, January 3 - 7, 2022; 2:30 PM Eastern
    Jenni Stone & Teri Morning
    From $995.00
  4. Customer Service 101: 14 Keys To Active Listening And 7 Habits To Avoid
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    • Live Session
    Customer Service 101: 14 Keys To Active Listening And 7 Habits To Avoid
    Scheduled for 60 minutes including question and answer period. Friday, January 14, 2022; 3:00 PM Eastern

    Nationally recognized communication authority Jeannie Davis will share techniques to help you better hear customers’ messages and to help them pay attention to what you are saying. You will learn how to avoid miscommunications and ensure customers feel heard.

    Key Learnings

    • What 14 powerful techniques can help you listen actively?
    • How can you listen for ideas and not just words?
    • How can reflective phrases help?
    • What will overtones reveal?
    • What barriers to active listening should you avoid?
    • How can you encourage customers to listen?
    • Live Session
    Customer Service 101: 14 Keys To Active Listening And 7 Habits To Avoid
    Friday, January 14, 2022; 3:00 PM Eastern
    Jeannie Davis
    From $79.00
  5. Customer Service 101: Communication Styles And Tools For Helping Customers
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    • Live Session
    Customer Service 101: Communication Styles And Tools For Helping Customers
    Scheduled for 60 minutes including question and answer period. Thursday, January 13, 2022; 3:00 PM Eastern

    Nationally recognized communication authority Jeannie Davis will guide you in communicating in the way your customers want to hear your message. They will be more receptive, making your conversations positive and successful.

    Key Learnings

    • What are the differences between visual, auditory, and kinesthetic preferences?
    • What word clues can help you identify preferred communication styles?
    • How can you understand the listening language of another person?
    • How should you match what you say to how others prefer to listen?
    • Live Session
    Customer Service 101: Communication Styles And Tools For Helping Customers
    Thursday, January 13, 2022; 3:00 PM Eastern
    Jeannie Davis
    From $79.00
  6. Customer Service 101: Positive Self-Portrait: How Does Your Customer See You?
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    • Live Session
    Customer Service 101: Positive Self-Portrait: How Does Your Customer See You?
    Scheduled for 60 minutes including question and answer period. Wednesday, January 12, 2022; 3:00 PM Eastern

    Nationally recognized communication authority Jeannie Davis will explain how you can discover and embrace your individual personal relationship values and portray them to your customers.

    • Posture/Body Language
    • Inflection
    • Courtesy
    • Tonality/Volume
    • Understandability
    • Rate of Speech
    • Extra Mile
    • Live Session
    Customer Service 101: Positive Self-Portrait: How Does Your Customer See You?
    Wednesday, January 12, 2022; 3:00 PM Eastern
    Jeannie Davis
    From $79.00
  7. Best Practices for Professional Email and Chat Messaging Etiquette
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    • Live Session
    Best Practices for Professional Email and Chat Messaging Etiquette
    Scheduled for 60 minutes including question and answer period. Wednesday, December 8, 2021; 1:30 PM Eastern

    Nationally recognized communication authority Jeannie Davis will help you enhance your email etiquette skills and boost your productivity during text-based interactions with your customers. She’ll share 13 tips to help you manage email more successfully and 10 insights to stimulate positive chat messaging experiences.

    What You'll Learn

    • How should you format professional emails?
    • What is the proper use of a variety of important email fields?
    • How can you find increase the value of email communication?
    • What ten practices will enhance your text-based conversations?
    • How can you improve live chat productivity, speed, and professionalism?
    • How do active listening skills impact your chat messaging experience?
    • Live Session
    Best Practices for Professional Email and Chat Messaging Etiquette
    Wednesday, December 8, 2021; 1:30 PM Eastern
    Jeannie Davis
    $99.00
  8. How to Give Bad News At Work
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    • Live Session
    How to Give Bad News At Work
    Scheduled for 60 minutes including question and answer period. Monday, December 6, 2021; 1:30 PM Eastern

    A veteran of delivering lousy news, Suzanne Lucas will share her secrets for difficult conversations. You will learn how to make these negative interactions more comfortable for everyone involved.

    Topics Covered

    • How can you prepare for the bad news to soften the blow?
    • Why should you focus on listening?
    • What role does empathy play? Why is it essential?
    • Why is it kinder to be direct?
    • How can you support people after delivering bad news?
    • What is the difference between things you can fix and things you cannot?
    • How can you explain information clearly?
    • Why is it helpful to keep to your message?
    • Live Session
    How to Give Bad News At Work
    Monday, December 6, 2021; 1:30 PM Eastern
    Suzanne Lucas
    $149.00
  9. Delta Variant And Employee Burnout: Strategies For HR
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    • On-Demand
    Delta Variant And Employee Burnout: Strategies For HR

    Human resources expert Wendy Sellers will reveal the most effective methods of alleviating employee burnout. You will learn how to help your team through this particularly challenging time in the middle of the interminable pandemic.

    What You'll Learn

    • How can you assess burnout in your organization?
    • Are your team members exhausted, cynical, or ineffective?
    • How can you address the demands of remote and onsite workers?
    • What steps can you take to reduce burnout today?
  10. Business Writing: Easy Tips And Tricks To Improve Your Skills
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    • Live Session
    Business Writing: Easy Tips And Tricks To Improve Your Skills
    Scheduled for 60 minutes including question and answer period. Wednesday, February 16, 2022; 2:00 PM Eastern

    Writing and communications expert Caroline McDevitt will take you through the writing process and equip you with skills that can be applied to your own writing tasks.

    What You'll Learn

    • How to connect with your reader and hold their attention
    • How to write simple yet elegant communications
    • Which words make more impact
    • Techniques to write clearly and concisely
    • How to write with more confidence
    • The writing process
    • Live Session
    Business Writing: Easy Tips And Tricks To Improve Your Skills
    Wednesday, February 16, 2022; 2:00 PM Eastern
    Caroline McDevitt
    From $99.00
  11. Career Skills: The Nuts And Bolts For A Productive Day
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    • Live Session
    Career Skills: The Nuts And Bolts For A Productive Day
    Scheduled for 60 minutes including question and answer period. Friday, January 7, 2022; 1:30 PM Eastern

    Time management guru Frank Buck will provide tips and tactical suggestions. You will come away with three tools that can change your life.

    What You'll Learn

    • How can you make paperwork go away until the exact day you need it?
    • How should you manage the paperwork you will deal with today?
    • What is the best way to consolidate everything you need to do?
    • What seven things should you look for when choosing a digital task manager?
    • What simple tool will make you a master of documentation?
    • How can you quickly retrieve notes from yesterday or four years ago?
    • Live Session
    Career Skills: The Nuts And Bolts For A Productive Day
    Friday, January 7, 2022; 1:30 PM Eastern
    Dr. Frank Buck
    $99.00
  12. How To Create Your Remote Workforce Policy: Pay, Benefits, And More
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    • Live Session
    How To Create Your Remote Workforce Policy: Pay, Benefits, And More
    Scheduled for 60 minutes including question and answer period. Tuesday, September 7, 2021; 1:00 PM Eastern

    Human resources leader Bob Verchota will guide you along the path to developing a remote work policy that will please employees, maintain productivity, and enable you to recruit and retain staff by meeting market demands. You will learn how to address risks, compensation, benefits, and the impact on your whole organization.

    What You'll Learn

    • How does corporate culture link expectations with remote work?
    • How should you address vexing questions from employees?
    • What role should the employment market play in your remote work policy?
    • Is it appropriate to differentiate compensation for remote work? How?
    • How can leadership, HR, and employees collaborate on remote work rules?
    • What steps must you take to ensure the safety and security of remote staff?
    • Live Session
    How To Create Your Remote Workforce Policy: Pay, Benefits, And More
    Tuesday, September 7, 2021; 1:00 PM Eastern
    Bob Verchota
    $149.00

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