With HRWebAdvisor's Live Sessions and Events you’ll have access to substantive, practical guidance from leaders in the field. Start transforming your career in human resources today.
5 Webinar Sessions scheduled for 60 minutes eachMonday, June 14 - Friday, June 18, 2021; 1:00 PM Eastern
Human resources expert John Rubino will guide you through fundamental and advanced techniques to base your compensation numbers on solid industry metrics. You will learn how to successfully communicate your organization's strategy to management and employees and improve bottom-line results.
Benefits of Certification
Align employee rewards with organizational success
Attract and retain top talent
Communicate compensation strategies to management and employees
Demonstrate your knowledge as a compensation expert
5 Sessions scheduled for 60 minutes including question and answer period.Monday, June 14 - Friday, June 18, 2021; 1:30 PM Eastern
Nationally recognized communication authority Jeannie Davis will lead this comprehensive series. You will learn how to build a foundation of stellar customer service.
Benefits of Certification
Enhance your interpersonal communication skills
Immediately achieve a higher standard of customer service excellence
Demonstrate your knowledge to managers and colleagues
Earn a prestigious certification and propel your career
Scheduled for 60 minutes including question and answer period.Tuesday, June 15, 2021; 12:00 PM Eastern
Microsoft® Certified Trainer and Excel expert Jackie Kiadii will guide you through creating a PivotTable and PivotChart. You will learn how to analyze and present financial data clearly and easily.
What You'll Learn
When to use PivotTables
What you should know before you create a PivotTable
Creating a PivotTable
Formatting PivotTables
Customizing PivotTable formatting
Sorting and filtering PivotTables
Changing PivotTable calculations
Creating PivotCharts
Sharing PivotTables and charts in PowerPoint, Word, and other apps
Scheduled for 60 minutes including question and answer period.Tuesday, June 15, 2021; 1:30 PM Eastern
Nationally recognized communication authority Jeannie Davis will share the secrets of pleasing customers during phone calls, even when they have complaints.
Key Takeaways
How should you answer the phone and screen calls?
What are the best techniques for responding to concerns?
How can probing and responding help lead to a resolution?
How should you handle holding and call transferring?
What are the appropriate uses of voicemail messages?
Scheduled for 60 minutes including question and answer period.Wednesday, June 16, 2021; 1:30 PM Eastern
Nationally recognized communication authority Jeannie Davis will explain how you can discover and embrace your individual personal relationship values and portray them to your customers.
Scheduled for 60 minutes including question and answer period.Thursday, June 17, 2021; 1:30 PM Eastern
Nationally recognized communication authority Jeannie Davis will guide you in communicating in the way your customers want to hear your message. They will be more receptive, making your conversations positive and successful.
Key Learnings
What are the differences between visual, auditory, and kinesthetic preferences?
What word clues can help you identify preferred communication styles?
How can you understand the listening language of another person?
How should you match what you say to how others prefer to listen?
Scheduled for 60 minutes including question and answer period.Thursday, June 17, 2021; 1:30 PM Eastern
Nationally recognized lawyer and technologist Robert Brownstone will share real-time demos to demonstrate the confidential information lurking in many files and show you how to remove it. You will learn how to retain the security of the documents you share.
What You'll Learn
What metadata is stored in electronic files?
What applications generate and retain concerning details?
Why does the automatically stored data represent a security risk?
How can you avoid sharing confidential information?
What steps should you take to confirm the files you are sharing are clean?
Scheduled for 60 minutes including question and answer period.Friday, June 18, 2021; 1:30 PM Eastern
Nationally recognized communication authority Jeannie Davis will share techniques to help you better hear customers’ messages and to help them pay attention to what you are saying. You will learn how to avoid miscommunications and ensure customers feel heard.
Key Learnings
What 14 powerful techniques can help you listen actively?
How can you listen for ideas and not just words?
How can reflective phrases help?
What will overtones reveal?
What barriers to active listening should you avoid?
Scheduled for 60 minutes including question and answer period.Friday, June 18, 2021; 2:00 PM Eastern
California employment law attorney Christina Bucci Hamilton will distill the new Cal/OSHA requirements and will explain how they affect your organization. You will learn what policies and practices you need to change immediately.
What You'll Learn
What has stayed the same?
What is new?
How do employer requirements differ from the general rules in California?
Scheduled for 90 minutes including question and answer period.Monday, June 21, 2021; 1:30 PM Eastern
Human resources expert Teri Morning will decipher the EEO-1 form and clearly explain your filing requirements. You will learn the specific steps to follow to submit your organization’s report accurately and on time.
Organizational Data Needed for EEO-1 Report:
Which employers are covered?
How should private sector employers complete the EEO-1 report?
What are the requirements for federal contractors?
How and where do you submit the report?
How should you count and classify employees?
What are the job categories?
Why can job titles be incorrect for classification purposes?
What are the race and ethnicity designations?
How should you report non-binary self-identifying employees?
Scheduled for a 60 minute question and answer sessionMonday, June 21, 2021; 3:00 PM Eastern
Due to the limited time and massive amount of fascinating information about COVID-19, all questions may not be answered. You will leave with much more insight into the novel coronavirus and the way past the pandemic.
3 Sessions; Scheduled for 60 minutes including question and answer period.Tuesday, June 22 - Thursday, June 24, 2021; 1:00 PM Eastern
Employment attorney Melissa Fleischer will explain the OSHA requirements for your organization. You will learn in-depth details of the regulations, discover how to apply them to your workplace efficiently, and avoid the growing fines for non-compliance.
Sessions Include
OSHA Guidance On Returning To The Workplace
OSHA Forms And Whether COVID-19 Is Recordable Offense For Form 300 A And Face Masks
OSHA Guidance For Different Types Of Industries And Different States
