Live Sessions

With HRWebAdvisor's Live Sessions and Events you’ll have access to substantive, practical guidance from leaders in the field. Start transforming your career in human resources today.

Live Sessions

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  1. Compensation Metrics Certification: From Fundamental To Advanced
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    • Live Session
    • Certification
    Compensation Metrics Certification: From Fundamental To Advanced
    5 Webinar Sessions scheduled for 60 minutes each Monday, June 14 - Friday, June 18, 2021; 1:00 PM Eastern

    Human resources expert John Rubino will guide you through fundamental and advanced techniques to base your compensation numbers on solid industry metrics. You will learn how to successfully communicate your organization's strategy to management and employees and improve bottom-line results.

    Benefits of Certification

    • Align employee rewards with organizational success
    • Attract and retain top talent
    • Communicate compensation strategies to management and employees
    • Demonstrate your knowledge as a compensation expert
    • Earn a prestigious certification
    • Live Session
    • Certification
    Compensation Metrics Certification: From Fundamental To Advanced
    Monday, June 14 - Friday, June 18, 2021; 1:00 PM Eastern
    John A. Rubino
    From $599.00
  2. Customer Service 101: Communication Toolbox Certification
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    • Certification
    Customer Service 101: Communication Toolbox Certification
    5 Sessions scheduled for 60 minutes including question and answer period. Monday, June 14 - Friday, June 18, 2021; 1:30 PM Eastern
    Nationally recognized communication authority Jeannie Davis will lead this comprehensive series. You will learn how to build a foundation of stellar customer service.

    Benefits of Certification

    • Enhance your interpersonal communication skills
    • Immediately achieve a higher standard of customer service excellence
    • Demonstrate your knowledge to managers and colleagues
    • Earn a prestigious certification and propel your career
    • Certification
    Customer Service 101: Communication Toolbox Certification
    Monday, June 14 - Friday, June 18, 2021; 1:30 PM Eastern
    Jeannie Davis
    From $299.00
  3. How To Create PivotTables From A Microsoft® Certified Expert In Excel
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    • Live Session
    How To Create PivotTables From A Microsoft® Certified Expert In Excel
    Scheduled for 60 minutes including question and answer period. Tuesday, June 15, 2021; 12:00 PM Eastern

    Microsoft® Certified Trainer and Excel expert Jackie Kiadii will guide you through creating a PivotTable and PivotChart. You will learn how to analyze and present financial data clearly and easily.

    What You'll Learn

    • When to use PivotTables
    • What you should know before you create a PivotTable
    • Creating a PivotTable
    • Formatting PivotTables
    • Customizing PivotTable formatting
    • Sorting and filtering PivotTables
    • Changing PivotTable calculations
    • Creating PivotCharts
    • Sharing PivotTables and charts in PowerPoint, Word, and other apps
    • Filtering with interactive slicer tools
    • Power tips, tricks, and shortcuts
    • Live Session
    How To Create PivotTables From A Microsoft® Certified Expert In Excel
    Tuesday, June 15, 2021; 12:00 PM Eastern
    Jackie Kiadii
    From $149.00
  4. Customer Service 101: Phone Etiquette
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    • Live Session
    Customer Service 101: Phone Etiquette
    Scheduled for 60 minutes including question and answer period. Tuesday, June 15, 2021; 1:30 PM Eastern

    Nationally recognized communication authority Jeannie Davis will share the secrets of pleasing customers during phone calls, even when they have complaints.

    Key Takeaways

    • How should you answer the phone and screen calls?
    • What are the best techniques for responding to concerns?
    • How can probing and responding help lead to a resolution?
    • How should you handle holding and call transferring?
    • What are the appropriate uses of voicemail messages?
    • Live Session
    Customer Service 101: Phone Etiquette
    Tuesday, June 15, 2021; 1:30 PM Eastern
    Jeannie Davis
    From $79.00
  5. Customer Service 101: Positive Self-Portrait: How Does Your Customer See You?
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    • Live Session
    Customer Service 101: Positive Self-Portrait: How Does Your Customer See You?
    Scheduled for 60 minutes including question and answer period. Wednesday, June 16, 2021; 1:30 PM Eastern

    Nationally recognized communication authority Jeannie Davis will explain how you can discover and embrace your individual personal relationship values and portray them to your customers.

    • Posture/Body Language
    • Inflection
    • Courtesy
    • Tonality/Volume
    • Understandability
    • Rate of Speech
    • Extra Mile
    • Live Session
    Customer Service 101: Positive Self-Portrait: How Does Your Customer See You?
    Wednesday, June 16, 2021; 1:30 PM Eastern
    Jeannie Davis
    From $79.00
  6. Customer Service 101: Communication Styles And Tools For Helping Customers
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    • Live Session
    Customer Service 101: Communication Styles And Tools For Helping Customers
    Scheduled for 60 minutes including question and answer period. Thursday, June 17, 2021; 1:30 PM Eastern

    Nationally recognized communication authority Jeannie Davis will guide you in communicating in the way your customers want to hear your message. They will be more receptive, making your conversations positive and successful.

    Key Learnings

    • What are the differences between visual, auditory, and kinesthetic preferences?
    • What word clues can help you identify preferred communication styles?
    • How can you understand the listening language of another person?
    • How should you match what you say to how others prefer to listen?
    • Live Session
    Customer Service 101: Communication Styles And Tools For Helping Customers
    Thursday, June 17, 2021; 1:30 PM Eastern
    Jeannie Davis
    From $79.00
  7. Risks Of Metadata Stored And Shared In Files
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    • Live Session
    Risks Of Metadata Stored And Shared In Files
    Scheduled for 60 minutes including question and answer period. Thursday, June 17, 2021; 1:30 PM Eastern

    Nationally recognized lawyer and technologist Robert Brownstone will share real-time demos to demonstrate the confidential information lurking in many files and show you how to remove it. You will learn how to retain the security of the documents you share.

    What You'll Learn

    • What metadata is stored in electronic files?
    • What applications generate and retain concerning details?
    • Why does the automatically stored data represent a security risk?
    • How can you avoid sharing confidential information?
    • What steps should you take to confirm the files you are sharing are clean?
    • Live Session
    Risks Of Metadata Stored And Shared In Files
    Thursday, June 17, 2021; 1:30 PM Eastern
    Robert Brownstone
    $129.00
  8. Customer Service 101: 14 Keys To Active Listening And 7 Habits To Avoid
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    • Live Session
    Customer Service 101: 14 Keys To Active Listening And 7 Habits To Avoid
    Scheduled for 60 minutes including question and answer period. Friday, June 18, 2021; 1:30 PM Eastern

    Nationally recognized communication authority Jeannie Davis will share techniques to help you better hear customers’ messages and to help them pay attention to what you are saying. You will learn how to avoid miscommunications and ensure customers feel heard.

    Key Learnings

    • What 14 powerful techniques can help you listen actively?
    • How can you listen for ideas and not just words?
    • How can reflective phrases help?
    • What will overtones reveal?
    • What barriers to active listening should you avoid?
    • How can you encourage customers to listen?
    • Live Session
    Customer Service 101: 14 Keys To Active Listening And 7 Habits To Avoid
    Friday, June 18, 2021; 1:30 PM Eastern
    Jeannie Davis
    From $79.00
  9. Breaking News: Cal/OSHA Emergency Temporary Standards
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    • Live Session
    Breaking News: Cal/OSHA Emergency Temporary Standards
    Scheduled for 60 minutes including question and answer period. Friday, June 18, 2021; 2:00 PM Eastern

    California employment law attorney Christina Bucci Hamilton will distill the new Cal/OSHA requirements and will explain how they affect your organization. You will learn what policies and practices you need to change immediately.

    What You'll Learn

    • What has stayed the same?
    • What is new?
    • How do employer requirements differ from the general rules in California?
    • What further changes might be coming?
    • Live Session
    Breaking News: Cal/OSHA Emergency Temporary Standards
    Friday, June 18, 2021; 2:00 PM Eastern
    Christina Bucci Hamilton
    $129.00
  10. How To Prepare Your EEO-1 Report
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    • Live Session
    How To Prepare Your EEO-1 Report
    Scheduled for 90 minutes including question and answer period. Monday, June 21, 2021; 1:30 PM Eastern

    Human resources expert Teri Morning will decipher the EEO-1 form and clearly explain your filing requirements. You will learn the specific steps to follow to submit your organization’s report accurately and on time.

    Organizational Data Needed for EEO-1 Report:

    • Which employers are covered?
    • How should private sector employers complete the EEO-1 report?
    • What are the requirements for federal contractors?
    • How and where do you submit the report?
    • How should you count and classify employees?
    • What are the job categories?
    • Why can job titles be incorrect for classification purposes?
    • What are the race and ethnicity designations?
    • How should you report non-binary self-identifying employees?
    • Live Session
    How To Prepare Your EEO-1 Report
    Monday, June 21, 2021; 1:30 PM Eastern
    Teri Morning
    From $149.00
  11. Live Q&A Session: COVID-19 Vaccine Answers From WebMD’s Chief Medical Officer
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    • Live Session
    Live Q&A Session: COVID-19 Vaccine Answers From WebMD’s Chief Medical Officer
    Scheduled for a 60 minute question and answer session Monday, June 21, 2021; 3:00 PM Eastern

    Due to the limited time and massive amount of fascinating information about COVID-19, all questions may not be answered. You will leave with much more insight into the novel coronavirus and the way past the pandemic.

    Topics covered

    • OSHA Regulations
    • Vaccines
    • CDC Guidance
    • Other COVID-19 topics
    • Live Session
    Live Q&A Session: COVID-19 Vaccine Answers From WebMD’s Chief Medical Officer
    Monday, June 21, 2021; 3:00 PM Eastern
    Dr. John Whyte
    $0.00
  12. COVID-19 And OSHA Compliance Certification
    Quick View
    • Live Session
    • Certification
    COVID-19 And OSHA Compliance Certification
    3 Sessions; Scheduled for 60 minutes including question and answer period. Tuesday, June 22 - Thursday, June 24, 2021; 1:00 PM Eastern

    Employment attorney Melissa Fleischer will explain the OSHA requirements for your organization. You will learn in-depth details of the regulations, discover how to apply them to your workplace efficiently, and avoid the growing fines for non-compliance.

    Sessions Include

    • OSHA Guidance On Returning To The Workplace
    • OSHA Forms And Whether COVID-19 Is Recordable Offense For Form 300 A And Face Masks
    • OSHA Guidance For Different Types Of Industries And Different States
    • Live Session
    • Certification
    COVID-19 And OSHA Compliance Certification
    Tuesday, June 22 - Thursday, June 24, 2021; 1:00 PM Eastern
    Melissa Fleischer
    $399.00

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